ARMC Named a Top Hospital for Patient Experience
(Athens, GA September 6, 2012)– Athens Regional Medical Center has received the Women’s Choice Award from WomenCertified® distinguishing it as one of the 2012 America’s Best Hospitals for Patient Experience. The award is based on robust criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women. WomenCertified represents the collective voice of female consumers and is a trusted referral source for top businesses and brands identified as meeting the needs and preferences of women.
"Athens Regional is honored to be named a Top Hospital for Patient Experience for the second consecutive year. Our physicians and staff have a long-standing reputation for compassion for every person who walks through our doors. This national recognition confirms our outstanding patient care and commitment to excellence in caring for our patients. It is with great pride that we carry the seal of WomenCertified®," said Athens Regional Health System, President and CEO, James G. Thaw.
Women make or influence more than 90 percent of health care decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Women’s Choice Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their family.
“Athens Regional Medical Center’s selection by WomenCertified as one of America’s Best 100 Hospitals for Patient Experience differentiates it from other choices in the area,” explains Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “Women have many choices when it comes to health care, and they set the standard for customer service. Women’s Choice Award recipients have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.
”Hospitals qualify for this highly selective annual list based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction.
Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The 100 best scores in four hospital size categories determine the Award winners. WomenCertified accepts absolutely no payment in exchange for placement on the list.
“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough, consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”
About Athens Regional Health System
Athens Regional Health System is one of Northeast Georgia's largest health care systems. Comprised of an acute care facility with 350-plus beds, four urgent care centers, a quality network of physicians and specialists, a health maintenance organization and a home health agency, Athens Regional is a progressive health care system committed to excellence and dedicated to improving the health, wellness and quality of life of our communities.
The cornerstone of the Health System is Athens Regional Medical Center. Athens Regional is a regional referral center, offering services such as maternal/child, advanced imaging, minimally invasive surgeries, an American College of Surgeons Commission on Cancer approved oncology department and a nationally recognized cardiovascular program. Athens Regional was recently recognized as a TOP 100 hospital in the nation by WomenCertified and named the 2011 Large Hospital of the Year for the State of Georgia by the Georgia Alliance of Community Hospitals. Athens Regional is the only locally owned and governed hospital in the region it serves. For more information, visit www.athenshealth.org.
WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. Visit www.womencertified.com.